DOCUMENT RETRIEVAL
Need a document from an authority? We will get it for you.
Tell us which document you need and Casera’s own search team sources it from the relevant authority on your behalf. You make one request. We do the finding and the chasing.
REQUEST
One request, instead of an afternoon of chasing
Finding the right department, the right form and the right person takes time you do not have. Submit a request through Casera with the property and the document you need, and we take it from there.
It takesOne request
SOURCE
We deal with the authority for you
This is done in-house, by the same team that handles your searches. We contact the relevant authority, follow it up, and send you the document when it arrives.
Answered in20 seconds
ANYTHING
If it relates to the property, ask
Most requests are for documents held by local authorities, but there is no fixed list. If a search result refers to a document, or your client or lender wants to see it, tell us what it is and we will go and find it.
Fixed listNone. Just ask
WHAT YOU CAN ASK FOR
The documents a search points you to
A search tells you a document exists. This gets you the document itself.
For example
The kind of documents firms ask us to find. If yours is not here, ask anyway.
- Planning decision notices and approved plans
- Building regulations completion certificates
- Section 106 and other planning agreements
- Tree preservation orders
- Highways and sewer adoption agreements
- Any other document a search result refers to
How it works
Four steps, and only the first one is yours.
- You tell us the property and the document you need
- We request it from the relevant authority
- We chase it, so you do not have to
- We send you the document when it arrives
Urgent matters pushed through
Support and customer service is brilliant, and turnaround time has gotten even quicker lately. If a matter is urgent, Casera will always try their best to push it through. Great service and a lovely team.
Kattie HealyPaul Crowley & CoNothing short of fantastic
I can honestly say the service I have received is nothing short of fantastic. Staff pick up calls, return emails promptly and do what they can to accommodate us conveyancers.
Mohammad OsmanResidential Conveyancing Consultant, Silverdale LawExactly the service we need
We highly rate Casera's service. In the event we have any queries, it is always very simple and straight forward to speak to a member of their team and get it is resolved then and there. Exactly the service we need.
Kieran FarrowConveyancing Solicitor, Forster Dean SolicitorsFrequently asked questions
Everything you need to know about ordering document retrieval through Casera.
Document retrieval
Which documents can you retrieve?
Any document that relates to a property search, most often from a local authority. There is no fixed list. If you are not sure whether we can get it, ask and we will tell you.
How do I request a document?
Submit a request through Casera, or email or call your search team with the property and the document you need.
Is this done by Casera or by a third party?
By Casera. Our own search team sources the document from the relevant authority on your behalf.
Will I have a dedicated contact person for my orders?
Yes! We assign every client a dedicated search team to ensure a seamless and responsive experience.