Complaints

Complaints

Complaints

Casera Search Technology Limited is registered with the Property Codes Compliance Board as a subscriber to the Search Code. A key commitment under the Code is that firms will handle any complaints both speedily and fairly.

If You want to make a complaint, We will:

  • Acknowledge it within 5 working days of receipt.

  • Normally deal with it fully and provide a final response in writing, within 20 working days of receipt.

  • Keep You informed by letter, telephone or email, as You prefer, if We need more time.

  • Provide a final response, in writing, at the latest within 40 working days of receipt.

  • Liaise, at Your request, with anyone acting formally on Your behalf.

Casera Search Technology Limited is registered with the Property Codes Compliance Board as a subscriber to the Search Code. A key commitment under the Code is that firms will handle any complaints both speedily and fairly.

If You want to make a complaint, We will:

  • Acknowledge it within 5 working days of receipt.

  • Normally deal with it fully and provide a final response in writing, within 20 working days of receipt.

  • Keep You informed by letter, telephone or email, as You prefer, if We need more time.

  • Provide a final response, in writing, at the latest within 40 working days of receipt.

  • Liaise, at Your request, with anyone acting formally on Your behalf.

Complaints should be sent to:

Complaints should be sent to:

Casera Search technology Limited
Registered Address: 21 Holly Farm Court, Widnes, Cheshire, WA8 9DF
Email: hello@casera.co.uk

Casera Search technology Limited
Registered Address: 21 Holly Farm Court, Widnes, Cheshire, WA8 9DF
Email: hello@casera.co.uk

If you are not satisfied with our final response, or we exceed the response timescales, you may refer the complaint to The Property Ombudsman scheme (TPOs):

We will cooperate fully with the Ombudsman during an investigation and comply with his final decision.

If you are not satisfied with our final response, or we exceed the response timescales, you may refer the complaint to The Property Ombudsman scheme (TPOs):

We will cooperate fully with the Ombudsman during an investigation and comply with his final decision.