Complaints
Complaints
Complaints
Casera Search Technology Limited is registered with the Property Codes Compliance Board as a subscriber to the Search Code. A key commitment under the Code is that firms will handle any complaints both speedily and fairly.
If You want to make a complaint, We will:
Acknowledge it within 5 working days of receipt.
Normally deal with it fully and provide a final response in writing, within 20 working days of receipt.
Keep You informed by letter, telephone or email, as You prefer, if We need more time.
Provide a final response, in writing, at the latest within 40 working days of receipt.
Liaise, at Your request, with anyone acting formally on Your behalf.
Casera Search Technology Limited is registered with the Property Codes Compliance Board as a subscriber to the Search Code. A key commitment under the Code is that firms will handle any complaints both speedily and fairly.
If You want to make a complaint, We will:
Acknowledge it within 5 working days of receipt.
Normally deal with it fully and provide a final response in writing, within 20 working days of receipt.
Keep You informed by letter, telephone or email, as You prefer, if We need more time.
Provide a final response, in writing, at the latest within 40 working days of receipt.
Liaise, at Your request, with anyone acting formally on Your behalf.
Complaints should be sent to:
Complaints should be sent to:
Casera Search Technology Limited
Registered Address: 21 Holly Farm Court, Widnes, Cheshire, WA8 9DF
Email: hello@casera.co.uk
Casera Search Technology Limited
Registered Address: 21 Holly Farm Court, Widnes, Cheshire, WA8 9DF
Email: hello@casera.co.uk
If you are not satisfied with our final response, or we exceed the response timescales, you may refer the complaint to The Property Ombudsman scheme (TPOs):
Tel: 01722 333306
E-mail: admin@tpos.co.uk
Website: www.tpos.co.uk
We will cooperate fully with the Ombudsman during an investigation and comply with his final decision.
If you are not satisfied with our final response, or we exceed the response timescales, you may refer the complaint to The Property Ombudsman scheme (TPOs):
Tel: 01722 333306
E-mail: admin@tpos.co.uk
Website: www.tpos.co.uk
We will cooperate fully with the Ombudsman during an investigation and comply with his final decision.
Contact Us
0147 387 5354
hello@casera.co.uk
© 2026 Casera Search Technology Limited. Registered in England & Wales No 16359502.
Casera Search Technology Limited is registered with the Property Codes Compliance Board (PCCB) as a subscriber to the Search Code.
Casera Search Technology Limited is an Introducer Appointed Representative of Stewart Title Limited, which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 202882.
Contact Us
0147 387 5354
hello@casera.co.uk
© 2026 Casera Search Technology Limited. Registered in England & Wales No 16359502.
Casera Search Technology Limited is an Introducer Appointed Representative of Stewart Title Limited, which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 202882.
Casera Search Technology Limited is registered with the Property Codes Compliance Board (PCCB) as a subscriber to the Search Code.
Contact Us
0147 387 5354
hello@casera.co.uk
© 2026 Casera Search Technology Limited. Registered in England & Wales No 16359502.
Casera Search Technology Limited is registered with the Property Codes Compliance Board (PCCB) as a subscriber to the Search Code.
Casera Search Technology Limited is an Introducer Appointed Representative of Stewart Title Limited, which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 202882.