Unless otherwise stated on the invoice or agreed in writing, all invoices are payable as direct debit. We operate a monthly billing and collection cycle for clients:

• An invoice is generated immediately upon placement of each order.

• All invoices generated within a given calendar month (e.g. 1 January to 31 January) will be aggregated into a single monthly statement.

• A Direct Debit will be scheduled to collect the total amount due for that month’s invoices seven (7) calendar days after the end of the month (e.g. 7 February for January invoices).

• You will receive a statement summarising all invoices and the total amount due prior to the scheduled collection date.

This monthly approach provides consolidated invoicing and predictable payment scheduling, while maintaining individual order-level invoice records.

In the rare instance where Direct Debit is not in use:

• The invoicing and payment process will remain consistent with our monthly billing cycle. You will be required to make full payment of all invoices issued during a calendar month within seven (7) calendar days after the end of that month (e.g. by 7 February for January invoices). Payment should be made by bank transfer (BACS) or another approved method. Full payment instructions will be provided on your monthly statement or individual invoices.

If payment is not received by the due date, we reserve the right to apply interest on overdue amounts as follows:

• Business Clients: Interest will be charged at the statutory rate under the Late Payment of Commercial Debts (Interest) Act 1998, applied daily until the full balance (including interest) is paid.

• Consumer Clients: Interest may be charged at 4% above the Bank of England base rate, applied daily until the outstanding amount (including interest) is settled.

We reserve the right to suspend services or restrict access to the platform in the event of overdue payments.